Rain Recording

Support

RainCare support plans

Element is available with the RainCare™ Encompass Extended Support plan. RainCare Encompass extends your complimentary coverage to 3 years, including advanced audio integration support, a training session with Obedia.com and free inbound/outbound shipping for warrantee service.

	RainCare Precision	RainCare Encompass
Phone Support	90 Days	3 years
Email Support	1 Year	3 years
RainCare Remote	1 Year	3 years
RainCare.net Access	Unlimited	Unlimited
Audio Integration Support	X	3 years
Parts and Labor Hardware Warrantee	3 Years	3 Years
Complimentary Training Session by Obedia.com	X	30 Minutes
Free Inbound Shipping for Warrantee Repairs	30 Days	2 Years
Free Outbound Shipping for Warrantee Repairs	1 Year	2 Years

Go beyond traditional Email and Phone Support

With RainCare, connectivity is key. By accessing the RainCare Help Desk you can engage a support system active 24/7/365. We strive for quick response to all support issues.

Audio Integration Support

RainCare Encompass includes audio integration support giving you access to a network of certified Rain technicians ready to help with the integration of your audio software and hardware.

RainCare Remote

RainCare Remote lets you invite a Rain technician into your computer via the internet. The technician can change settings and diagnose problems in real time.

FREE Obedia training session

RainCare Encompass entitles you to a free 30 minute training session with Obedia. Call them 24 hours a day for help setting up your studio, troubleshooting a glitch and installing software and hardware.

Knowledge Base and Tech Articles

Visit the RainCare Knowledge Base to take advantage of a wealth of knowledge built from years of experience, testing and tech support issues.

Hardware Warranty - Parts and Labor

Extend the complimentary 1 year parts and labor hardware coverage on your Rain computer to 3 years with RainCare Encompass. More about the Warranty.

FREE inbound/outbound shipping for hardware warranty service

If your Rain computer system does have to come back to the factory for warranty repairs, we'll pick up the bill for shipping both ways.

Testimonials

Customer Testimonials & Reviews

Read what Rain Customers think about their Element workstation:

"I've been using the Element computer for recording for 2 years now, and I really enjoy the craftsmanship of the product."

–Joseph O.

"Add one more happy customer to the list. The inside of my new Element is gorgeous and everything is well laid out. Performance is as I'd hoped and there's virtually no noise at all from the PC. Quite a neat trick.

Thank you guys very much."

–Rick F.

"The (Element) is still functioning perfectly, and I'll be recommending Rain to several associates in other areas of recording and the arts. In particular, this is because of the calm, friendly, and helpful support Rain provides."

–Allen Cobb

"The computer is running great!!! I use it to run Pro Tools currently using it to produce audio design for a video game, I do audio production for radio on it as well, and run Ableton Live on it to produce Hip Hop beats for a company in Europe. Thanks again! I’ve already recommended it to several audio producers which I work with!"

–Bryan A.
Producer

"I bought a Turnkey system from you guys last year (Element), and i'm very very happy with it. It's been a very solid system for me, and although i do lots of orchestral arrangements with big sessions and tons of plug ins, it doesn't crash on me at all... as far as the computer performance, i don't have any complaints.

I mostly do orchestral arrangements, but i also do pop arrangements as well. I use Finale first to score the arrangement, and then import it into Pro Tools as a MIDI file. Then , i record that MIDI file into an audio track using samples libraries and plug in, and that's where this system comes very handy."

–Sam M.
Freelance Musician